Afterwards, it seemed like contacting the circus. When I got to the airpot, I left two items in the car (always check, my mistake) and called the Payless desk to ask them to ship me my materials. They were very pleasant and assured me that my things would be shipped - no problem. BOY, WAS I WRONG. I called 6 days later wondering where the package was, and was told that the stuff is 'gone'. These belongings were very important to me, and I have been greeted with nothing but apathy from the other side of the phone. Someone from Payless in the garage stole my items, after the company said that they would be accountable for them.
Horrible! Be very careful on renting with this company. I rented a car for 11 days and final charges were $632.00! Ridiculous! It went from a daily rate, to a weekly rate after the fourth day I had the car. The original price came to $1,030 which is sickly. I wouldn't rent a wheel chair from this place. Best thing I suggest is rent from one of the major car rental companies, because payless is not true. It should be pay more.
I had no problems with this agency and the car was fine. However, it doesn't seem to be as well run as other agencies. When I went to get my car, their computer was down, so the agent had to do all the paperwork by hand. Also, I had used Hotwire to reserve my car, and the agent didn't really seem familiar with how to process Hotwire reservations. No big problems, though. It just ate up some time.
I had an awesome experience with the Manager, Kayla. She handled a situation that could have gone very badly for me with such professionalism and customer service making me almost cry from her graciousness. Payless obviously looks for and is able to retain high quality people who care and know how to grow the business!
They got me a cheap car. It was fine.
Two stars is generous.
Payless Car Rental is a US Car Rental based in Birmingham, Alabama. Payless Car Rental is located at 5900 Messer Airport Hwy, Birmingham, AL 35212, USA.
Please contact with Payless Car Rental using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Payless Car Rental opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Rental in Birmingham