My family did not have a good experience here. The first room we were given was damp (linens on beds, carpet, chairs) and incredibly musty. We asked to switch rooms and were accommodated nicely by the person at the front desk. The second room we were given didn't appear to have been cleaned thoroughly at all. There was hair all in the bathtub and there were peeled off fingernails all throughout the carpet in the main part of the room. It clearly had not been vacuumed well and I insisted on a new, clean room, as I have a crawling baby who likes to pick everything up and put it in his mouth. Gross!! Our third room was fine and like I said, the people were nice enough, but I was not impressed by the cleanliness of the first 2 rooms and that ruined the experience for me. We had been traveling all day and had 4 kids, so moving rooms 3 times was a huge inconvenience. We asked to speak to management about our experience. I have tried calling a few times but my calls were never returned.
Also there were spider webs. I'm talking it could've been used as Halloween decor spiderwebs. It was large and taking up a lot of the wall. And most definitely real.
You get the point by now im sure.
The rooms don't appear to be cleaned very thoroughly. We enountered quite a few issues with the lights not working, the toilet not flushing, etc.
The toilet was stopped up constantly
Don't expect the suite style rooms to be very spacious. The "pull out couch" is a tiny cot, the kitchenette does not include counter space or a sink.
The room smelled like dirty dogs. I asked someone to spray. ....i asked each day. It's the most 'cleaning ' they did
There was mold.... Lots of mold
Had several issues but they were all handled quickly and professionally. Overall great stay! We will stay again soon!
Comfortable beds, satisfactory breakfast, pleasant staff.
One of the worst hotels we have ever stayed at. When we made the reservations several months ago we were told they were puppy friendly, well when we got there we were told they had a management change and there would be a thirty five dollar charge for our puppy. Then when the wife got one of the carts so we could carry our things into our room one of the staff girls said where are you going with that? No water pressure at either the sink or the shower, you'd have to run around in the shower just to get wet. All in all if you are serious about staying somewhere I'd recommend the Hampton just down the street or just stay in your car. If this was the only place to stop for the night I'd keep going somewhere, any where has got to be better than this dump.
Also I stayed at a different holiday in recently and it was much better. I'm not saying they all suck, just this one.
The breakfast was 3 out of 5
No one changed the towels in the bathroom
Cleaning crew did not clean. No made beds no nothing!
This place was terrible. Some of the staff were very friendly and others were okay. Here are a list of things I dealt with while there.
The AC fell out of the wall (yes you read that right)
I was here for five nights. Overall, not a bad experience but there is much room for improvement.
Holiday Inn Express Suites Birmingham Irondale East is a US Lodging based in Birmingham, Alabama. Holiday Inn Express Suites Birmingham Irondale East is located at 811 Old Grants Mill Rd, Birmingham, AL 35210, USA.
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