Starting to age and have issues. Dinner menu could use some sprucing up. Breakfast is a good deal. Made to order eggs, pancakes etc. Very convenient if you are working in the area. Safe area.
Usually this is my favorite hide out spot when I wanna get away from everything and disappear. Even though it is still in the Birmingham Metro Area. It is far enough away and comfy enough to make staying for a night or two a treat. I Would give this past experience five stars except for two things. Number one, we booked the stay on one of the travel sites and somehow the reservation was made for the following day and not the day we were going to be there. Had I just called the Hilton Garden Inn at Liberty Park directly and requested a room instead of using a site that mistake could have been avoided. Also, if you book your room with Hilton and you call them directly you will almost always get a better deal in the long run. Unfortunately we ended up with a sub par room due to our not having the reservation on the correct date. Our usual room is a King suite which at this Hilton Garden Inn, includes a very large garden tub and shower. Our room was handicap accessible and where that might be wonderful for someone with a disability or temporary impairment. For me it was just a huge let down. Keep in mind, this was an escape! Institutional wasn't the "feel" I really wanted.
We arrived late in the evening and they found us a nice two bed room even though the hotel was quite booked. The room was lovely. The next morning we had a wonderful full breakfast. We ordered eggs and sides and the coffee was quite strong and good. We had problems getting there so we had very little has left. We mentioned this to the front office receptionist and she solved our problem by asking thr maintenance man to take us in the hotel shuttle to the gas station yo fill a gas tank they even provided for us and bring us back. The gentleman even poured the gas into our car tank! Whrn we checked out, the receptionist told us that they were not charging us for breakfast! The Christmas decorations were fabulous as well.
Moving on, the second reason I was 'slightly' disappointed......the night time staff. Look I am not saying the guy working the desk was rude or even not helpful. He was actually, in the end, very effective and helpful. He did move or reservation date, and didn't really have much of a problem with doing that. Beyond that particular thing he wasn't much of a "host." I've come to expect a certain level of service from Hilton. That is why I stay at a Hilton property every time I travel or want to just get away. Its the best product on the market! I've stayed at all kinds of hotels, all over the world. The most consistent and customer centered hotel chain in the world is Hilton. So with that in mind, this guy didn't go out of his way to make our stay anything more than just a night in a hotel. For the most part everyone at this location has always been friendly, helpful, and certainly have gone out of their way to provide the service you would expect from a Hilton property. Maybe I am being a bit harsh, but really all it takes is one extra step! Just one, is that so bad? I think not. Hopefully when I go back again, things will be different. My suggestion, check in during daylight hours....the staff is much more polished! Happy travels.
So far it is not a good experience. A/C will not cool lower than 72 degrees when thermostat is set at 65 degrees(Room #507). Front desk move me to Room #521. With the thermostat also set at 65 and the unit cycled on and off at 71 degrees. It seems to be cooler than 71, however I am now using my personal fan to enhance the cooling. I called the front twice and it rang for about 10 times with no answer. Typically at Hilton properties they follow up with guests to ensure all is will. If they treat Gold/Diamond members like this how would they treat those staying one night? I have been gold or better for 15 years, maybe it’s to look at Marriott/ Holiday Inn?
I love the modern rooms. They are very clean and cozy. The staff is nice and professional. The location is not far from the mall or restaurants, I will be staying here again. Last but not least their chocolate chip cookies are very good!!
Hilton Garden Inn Birmingham Se Liberty Park is a US Lodging based in Birmingham, Alabama. Hilton Garden Inn Birmingham Se Liberty Park is located at 2090 Urban Center Pkwy, Birmingham, AL 35242, USA.
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