Attended a wedding reception at this venue. Lobby and bar space has been recently renovated to a more modern/minimalistic style which looks nice. Ballrooms are fairly large only problem we had was there was another event going on next door and their music was so loud that we were unable to hear tgebspeeches given in our hall.
I visited this hotel on business travel and after a long day of work I returned to a room that had not been cleaned. My dinner from the previous night was still in my trash can, the bed nor anything else had been tended to, but they did provide fresh towels. This is the last thing you'd expect after a long day of work. The receptionist first offered me 500 rewards points then 2000 for the inconvenience. As a Marriott rewards member and simply a Marriott guest I expected better much better treatment and unfortunately will never patronize this hotel again. The amount of rewards points offered to remedy this inconvenience is an insult. I'm an attorney and did not expect that a long business day would be made longer by an inattentive and unconcerned hotel.
This location has been newly remodeled and my room was modern and comfortable. The location is very good and close by some very good shopping locations. The staff was also great and very attentive to my needs. It has a decent gym and an indoor pool as well. I would definitely recommend this location.
The fact that we had no toilet paper and a beer cap in the bathroom should have been the first sign.... I stayed here with my husband and 2 y.o. son last night, the night before Thanksgiving, and woke up to NO HOT WATER. When I called the front desk they could only agree that this was unacceptable. I was told no manager was available. No offer to have my call returned. I called again and spoke with a more pleasant rep that said she would make sure a manager spoke with me. Unfortunately, this manager lacked any customer service skills like the first rep I spoke with. I've had better customer service at the Red Roof Inn. This was our first visit to Birmingham. It will be our last stay at a Marriott location.
Clean, priced right. Very nice staff. Very good breakfast. Room service options were so so but they are clearly trying. Wish I could say 4 1/2 but not an option.
**UPDATE** Unfortunately, we woke up Friday (11/24) morning and again there was no hot water. I went downstairs to the main desk and spoke with a young lady that was empathetic, understanding and able to compensate us for the inconvenience. The same manager that I spoke to the day before stood by as this young lady tried to help find a reasonable solution. I will say he did stop me and personally apologize. I accepted and advised him that regardless of the situation at hand, "the last customer should be treated just as fairly and compassionately as the first."
Birmingham Marriott is a US Lodging based in Birmingham, Alabama. Birmingham Marriott is located at 3590 Grandview Pkwy, Birmingham, AL 35243, USA.
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