Today I took my sweet little Bella to be groomed at Petco in preparation for Christmas pictures. (Brook Highland Plaza, Birmingham, AL) I had a very in-depth discussion with the girl at the desk AND the girl who would be actually grooming her. We specifically discussed trimming the face close, discreetly trimming the potty area, cutting the chest and belly close to prevent the slight matting that had occurred in that area since her last visit and buffing her nails so they would not be sharp or rough. She even brought out a sample board to confirm lengths and I repeated that I did not want her cut short except in the couple of areas we discussed. The groomer confirmed everything we discussed and I left Bella in their care.
Very poor fresh water selection, and the guy i asked to help me find fish that could live with my glofish was very very rude. He started lecturing me on how consumers need to be well informed on their pets before they buy them- problem was i was informed. I just couldnt find the fish selection that the glofish website said could live with my fish. Some where even dead. His tone was very condescending and i walked out of the store without purchasing a thing.
Tyler in the reptile department was very helpful in helping us find our pet snake
What's not to love? Clean. Friendly. The animals always look happy. Makes you want to spend all of your money!
Nice clean store for an outing with my dogs. Great selection on healthy dog food and snacks, and friendly employees.
Three hours later I get the call that she is ready for me to pick up. When they brought her out my heart fell to my feet. They had COMPLETELY shaved her!!!!!! All of her hair gone!! The shave wasn't even a good one and there was various different lengths of hair on top of her head and random missed patches over her body. Her tail completely butchered. And her face was left long like she has a mustache or beard. The girl came out to talk to me and proceeded to act like she had no clue what I was upset about. This upset me even more. They then bring the manager out who is completely unsympathetic to what has happened to my Bella. I was and still am devastated. While my money was refunded, it doesn't put her hair back, it doesn't fix the fact that the planned Christmas pictures are ruined. It also doesn't fix that fact that not one person involved in this scenario even apologized or acted concerned that they completely butchered my Bellas coat and left her with no fur for the winter. I can not even convey my anger, disappointment, and distress over this whole ordeal. If you care at all how your pet is cared for or having your explicit instructions followed during grooming DO NOT go to this Petco. Store # 1835, 5269 Hwy 280 South, Ste B6, Birmingham, AL 35242. Photo included
Petco Animal Supplies is a US Store based in Birmingham, Alabama. Petco Animal Supplies is located at 5269 Hwy 280 South,Ste B6, Birmingham, AL 35242, USA.
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