I dropped off my lap top to be repaired. They told me 5 to 7 days. I called on the 8th day and they said that they had been trying to reach me because it has to be sent out and I need to back it up 1st. I never received 1 call or any message. They then said well they called on Sunday. I told them my I phone works on Sunday, it does not take a day off. They obviously lied about calling. I know things happen but don't lie and didn't apologize or even seem to care. I run a business completely on Apple and thought they were a better company then this is demonstrating.
15 minutes and counting on hold for a quick question. No humans have been bothered by my call yet..... while I wait, I’m reading these reviews. Eye opening.
I live in Montgomery,Al and was calling simply mac here in my area and was calling the store and they were not picking up so I started to drive up there... I called this mac store just to get a simple answer to my question and was on the phone with Monique and she was not only friendly but helped resolve my problem quickly. She was amazing! I didn't even have to drive up the the simply mac anymore she helped me find my AirPods.
This is the worst customer service that I have dealt with in a long time. I went in the store to return a pair of broken headphones that are under warranty. It took over an hour just to speak with someone about them. The store was busy but not horrible. There were about 6 employees just standing around shooting the bull at the front of the store but none would help me. Then it took forever for the guy to put an order in to exchange the headphones (over an hour). He told me they would be at my door in 3 to 5 business days. Here I am a week later and no headphones! I call to try to track my headphones and after being transferred 3 times, I have been on hold 40 minutes off and on and their is still no clue when I will be getting them. Apple's customer service has become horrible and is making me want to get rid of all my apple products. Ridiculous!!
Worst store I have ever been to. Every time I go in whether I have an appointment or not I'm told to come back. Then when I finally get to genius desk I'm told nothing's wrong. So I'm forced to contact cooperate. When I contact cooperate I send my device in and they find issues wrong with it. Take today for instance. I had a 11:40am appointment. I arrived early at 11:10. I was told to come back 15 minutes before my appointment. I arrived back at 11:25 am. I didn't get a rep until 12:16 after I asked someone at 12:08 when I was going to be seen. The guy told me that someone was showing to be already helping me. There was a guy who came in at 11:50 that was seen at 11:55. There was another guy who came in at 11:54am that was seen at 11:59 both before me. Now a lady. They both checked in after my scheduled appointment. There was 5 genius reps talking to each other in a circle before they all went to the back for 10 minutes when 3 came back out. There was approx. 30 people in the store. The reps on the floor was assisting the people not waiting for the Genius Bar. There was approx. 7 people including me waiting for the bar at 11:30. This is why I totally dislike this location.
Apple The Summit is a US Electronics Store based in Birmingham, Alabama. Apple The Summit is located at 217 Summit Blvd, Birmingham, AL 35243, USA.
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