This was the worst experience I've ever had buying a vehicle. We had an appointment to look at a van and when we got there nobody in the building knew we were coming. They had to melt snow off of the van before we could even drive it. To top it off they immediately jacked the price of the van up an additional $999 for a stupid "sealeant" fee (which is basically scotch guard). The van wasn't clean or had an oil change, so they agreed to deliver it to us. Sounded great until they brought it to me with a payment higher then we agreed to and the van still wasn't as clean as it should be. Nor did it have a new oil change sticker. It was just a terrible experience. Once they got my paperwork and payment sorted out and brought the paperwork back for me to sign I was happy with my purchase (but not the cleanlyness of the van). I would not recommend Serra Chevrolet to my worst enemy. It is truly unfortunate that they had the one van that my wife wanted in the state of Alabama. Just terrible!
The people are nice but that's about it. I contacted them yesterday to see what they can do for my budget. They said they are "confident" and "promise" they could get me the truck I wanted at the price I can afford. I told them are they 100% sure b/c I don't have time to waste since it is over 30 miles from my house. They even ran my credit and said I was approved for the 0% for 72 months. BTW the 0% for 72 months is a complete and utter joke. They said you wont get the rebates if I choose the 0% but if I went the regular way and pay interest and get the rebates, get this, its the SAME thing. It doesn't, in what so ever way, save you any amount. It is a HUGE gimmick and this was confirmed by another dealership manager. Besides the interest rate, after going back and forth for over 2.5 hours they still couldn't meet the budget price I could afford and this is AFTER they "promised" and were "confident" they could do it. Now I'm still without the truck, I was promised, and out gas money, for driving 60 plus miles, 3 hours out of my time, and to top it off now my credit got hit hard b/c of all this with nothing to show for it. But like I said the dude was nice and that's why they got 2 stars. But other than that they will waste your time and will lie to you to get you in the door. WOW what a sucker I am!!!
Our sales professional (Amanda Keeton) was very nice and helpful in our visit. My husband and I really appreciated the fact that she wasn't pushy and that she answered all of our questions. We didn't plan on getting anything but we ended up buying a new truck with a great deal!
Great place to buy from with an even better staff to work with. From the time I walked in the door to the time I drove off the lot I was made to feel relaxed and not pressured to buy. Once I made the purchase- they showed me how to use all the functions of the vehicle which was very helpful. The buying process was absolutely painless. If you plan to buy a vehicle come visit the new team at Serra Chevy as they gave me complete peace of mind which we all know is priceless!!
Dave Clements made our car buying experience not just affordable but fun! I just want to go back and visit. They were not pushy sales people. But made you feel like family! Way to go Dave and Serra Chevrolet!
Serra Chevrolet is a US Car Dealer based in Birmingham, Alabama. Serra Chevrolet is located at 1170 Center Point Pkwy, Birmingham, AL 35215, USA.
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