Brought in my suburban knowing the problem already (very back seat would not fold down) but wanting to know how much it would be to fix it. Made an appointment without being informed of the $125 cost just to evaluate, handed over my keys without being told about cost, then sat for an hour before realizing my car had not even moved from the spot I dropped it off in. Asked Ty how long it would be before the car was evaluated as I had been sitting in the lobby with my 4 year old twins this entire time and was told "as soon as I have a free technician." Considering I had made an appointment I pushed him for a better estimate and was told hopefully within the next 15 minutes or so. Car sat awhile longer before it was moved and total evaluation time was maybe 20 minutes. Once Ty came to find me letting me know they had finished the evaluation he explained it would be $500 to replace 2 tiny cables in the seat and do I want to schedule the repair as they had to order the parts. I declined the repair as I was shocked it would cost that much for what I needed fixed. I said no thanks and asked for my keys. This is when I was informed of what I owed for their time. I questioned the cost, explained this was never discussed, and I had brought in the car knowing what was wrong. I was not given paperwork upfront stating the cost and I refused to sign the papers he kept pushing in front of me. He didn't even know the reason I needed to sign them even after I asked why I should sign one that states I agree with the cost and want to go forward with the repairs. I wanted to refuse to pay the $125 but my car had not been brought around and I was being given the impression it wouldn't be until I paid. After paying the amount I still had to wait several minutes for my car and not until I pushed Ty for what was taking so long did he personally go and retrieve my car so that I could leave. I asked to speak with a manager and was told he wasn't in the office that day. After leaving him a voicemail and calling back again the next day, it was a few days before I received a call back. He stated he would refund the $125 but wanted a chance to still earn our business. He lowered the cost for labor by a little but it was still going to be close to $400 to fix two small cables in the seat. He has been good about keeping in contact however it has been almost a month since the date of service and I have yet to see the refund. The whole experience has been a waste of time and money and it still hasn't come to a close yet. My dad has worked for GM for 35 years and I hate to see a dealership associated with this company have such terrible customer service or concern for a customer's first impression
I highly recommend Edward's Chevrolet - 280 to anyone in the market for a new or used vehicle. This dealership felt like home. Everyone had a smile on their face and you feel like you're apart of the Edward's Chevrolet family as soon as you hit the door. Alex, Patrick and the entire team offered great customer service. If you're like me and hate buying vehicles because of chaos and pushy sales people, then you should try Edwards Chevrolet - 280. You will be in awe! Very upscaled atmosphere. It has the environment of a store like Saks. Highly recommend.
I received a letter from the dealership on last week for preapproval. I called several times to get information on the process and never got complete information from the person Amanda who was supposed to help me after I filled out the Internet application. Upon several calls to the dealership, I finally got word from Amanda that the Finance Manager Patrick was backed up and she would get back to me. I never heard back unless I continued to call on last week. So, with today being Tuesday, I called back to the dealership again only to find out Amanda was off. From there I called in and spoke with someone to check on my paperwork and they kept me on hold so long I hung up. I then received a hasty callback from a Rachel that says if I was not looking to trade my 2 existing vehicles then she could not help me. At no point in time did this Rachel introduce herself in terms of her position at the dealership or any information to let me know as a customer how my file ended up transferred over to her. As I was told by Amanda that there was only 1 finance manager working. This let me know she did not follow up with the notes from this Amanda person. I then called back to ask for a manager and got a Jessica. She interrupted me twice while I tried to explain my concerns and once I saw she was disconnected from my issue I was done. She was not professional and seemed to scatter responses in the middle of me talking which lets me know she was not hearing me out and wanted to move on which is completely unprofessional. I asked for her manager and she told me Amanda was it. I stated that we had all established that Amanda was off so I asked for the additional manager higher up. She then told me that the other manager was a person named Kevin who was on vacation. At no point in time did she ask why I needed a manager or if there was anything else she could do to assist me. The key to lasting sales relationships is courtesy, concern and a willingness to help customers in any event. It appears this dealership was ill prepared for the holiday volume and once they find out customers do not want to pay a down payment of trade in vehicles to turn better profits for them they become dismissive with care and concern for the customer. It is a good thing that these poor attitudes were displayed before final business was conducted with this location. Others please take heed!!!
The effort put into my salesman, Alex's, help with me was above and beyond any of the other car businesses that I dealt with in my search for a vehicle post accident. He recognized my needs immediately as did the team he pulled in to work beyond what he helped me decide on. Edward's Chevrolet-280 kept me comfortable and informed through the entire process.I appreciate all of their help with my purchase! Thank you!
*Note: I can't remember the Finance Manager's name for the life of me. Please acknowledge his awesome customer service. He has twins, a girl and a boy (college age) and attends the Church of the Highlands. When you walk in, you walk straight ahead and make a right. His office is on the left Awesome closer!
Our sales rep. Danny Mayo was excellent. He took the time to make sure we were totally satisfied with our Equinox and answer our questions relating to financing, warranty and service schedules. All of the staff at Edwards Chevrolet are very friendly and make you feel at home. Great Job!!!
Edwards Chevrolet 280 is a US Car Dealer based in Birmingham, Alabama. Edwards Chevrolet 280 is located at 5499 US-280, Birmingham, AL 35242, USA.
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