Great food and really friendly service. Honestly one of the best Chipotle’s I’ve been to.
I wish they hada better way of packaging their burrito bowls, once you open it, it's hard to close back. Other than that, I like the non-spicy meat :)
Staff is friendly, orders prepared promptly and accurately. We often use online ordering, and it's always on time with no waiting.
The front line serving staff is really great! The stars are for them because they truly are customer focused. HOWEVER...WHY is the line always out of food???? I'm here after the busiest time and beans, rice and other items are cooking? But the kitchen staff has time to come to the lobby and get drinks, use their phones and etc. It took me 30 mins to eat once I got my food and one kitchen cook came to the lobby at least 4 times getting a drink from the lobby machine. This is the 3rd time here and you have to wait for items to get what you want.
I came in at one of the busiest times of the day. They were short staffed and had an ornery customer and still delivered amazing customer service to all of us. I hope chipotle headquarters reads this and gives the Birmingham downtown employees a raise. Seriously impressed with their kindness and patience.
Chipotle Mexican Grill is a US Restaurant based in Birmingham, Alabama. Chipotle Mexican Grill is located at 302 20th St S, Birmingham, AL 35233, USA.
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